7 Steps to Self-Service Support Success
Does your self-service support site actually deliver?
Inbenta and Irrevo, our content optimization partner, have consolidated expert advice into an effective and easy-to-read white paper. Use these seven steps to map out your process and deliver a positive experience, one that increases your sales and builds your brand.
- How to define your self-service gameplan
- Steps to establish quality control
- How to ensure your customers find what they are looking for in your knowledge base
"Inbenta has helped us increase our self-service rates to nearly 85%."
Andreia Ferreira, Live Chat & Customer Service Manager, Ticketbis